Clark Wilson, Ph.D. is credited with the first 360 feedback surveys for training and development in the early 1970s. How and Why Effective Managers Balance Their Skills brings together his key conclusions after 30 years in the field using Task Cycle Surveys. Written in a direct, easy-to-understand manner, and featuring extensive graphs, charts and illustrations, Wilson reminds us of a timeless principle that his years of research underscored in no uncertain way:
Maximum managerial effectiveness is achieved through balanced managerial skills.
"After 30 years of analysis," he wrote, "the problem of most managers is very clear. Too many managers try to exercise control without providing the technical and teambuilding skills needed to achieve the goals." The book is useful for individual feedback recipients, as well as for HR professionals who select and administer 360 feedback.
Table of Contents
Chapter 1: Balance Is Your First Key to Effective Management
Technical, Teambuilding, Drive, Survey of Management Practices, Rating Management Performance, Three Fundamental Skills, The Task Cycle, Case Study, Bring Your Skills Together
Chapter 2: Balance Your Shortfalls with Open Communications
Flow of Ideas, Management Roles, Chief Executive Officers, Executive Level, Designer, Producer, Marketer, Sales, Services, Keep Your Balance
Chapter 3: Productive Management Needs a Technical Base
Organize Your Skills, Setting Goals and Standards, Planning for Production, Six Sigma Addition, Problem Solving and Decision Making, General Problem Solving, Check Your Technical Skills, Evaluate Your Personal Impact
Chapter 4: Manage Your Team to Improve Productivity
Teambuilding and Communications, Our Team Survey, Task Cycle Skills, Teambuilding's Role in Balancing Management, How Teambuilding Training Contributes, Manager's Role in Teambuilding, Upgrade Your Personal Performance, Check Your Teambuilding Skills, Evaluate Your Personal Impact
Chapter 5: Appraise Performance -- Exercise Balanced Control
Balance Your Drive To Be Productive, Conducting Appraisals, Give Sound Feedback, Appraisal Methods, Summarize, Understand the Exercise of Control, Check Your Balance, Evaluate Your Personal Impact
Chapter 6: Balanced Management Builds Both You and Your Organization
Concentrate on Balance, Summarize Your Three Sets of Skills, How Others Assess Your Balance, Survey of Management Practices, Survey of Leadership Practices, Leadership Practices of Women, Survey of Executive Leadership, Survey of Sales and Sales Management, Impact of Selling Effort, Sales Management Practices
Chapter 7: Study Your Skills and Improve Your Management
What You Have Learned, Plan Your Progress, Three Steps in Personal Plan for Progress
Appendix A: Appraising Management Performance and Balance
The Fundamentals of Measurement, How the Surveys Assess a Manager's Skills, The Survey of Leadership Practices, Relations between the Ratings, Factor Loadings.
Appendix B: Publications and References
