The Survey of Client Relations™ (SCR) measures the strengths and soft spots of the internal or external consultant in responding to client's needs. Feedback on this important set of skills is solicited from those who observe those skills daily: Self, Boss, Client, and Associates. Successful consultant-client relations call for the same fundamental skills required of good managers and leaders. All are roles in which one person must influence others to fulfill the organization's objectives. Effectiveness depends upon a mixture of technical and interpersonal skills and attributes. The Client Relations Task Cycle® follows the Task Cycle Theory, a model that has been researched for more than 30 years.
The Phases and Dimensions measured in the Survey of Client Relations include establishing a rapport, identifying client needs and responding to client needs, while maintaining professionalism and approachability.
